Umme Hakimah Booklet

Shipping
• We deliver across Pakistan.
• Free shipping on orders over Rs. 5,000.
Orders below Rs. 5,000 are charged Rs. 200 for delivery.
• Orders are dispatched within 1–2 working days.
Delivery usually takes 2–5 working days in major cities and 5–7 working days in other areas.
• Payment options include Cash on Delivery, bank transfer, and card payments.
• You will receive a tracking number by SMS, email, or WhatsApp once your order is dispatched. You can also use the "Track Order" option on our website.

Returns & Exchanges
• If you receive a damaged, defective, misprinted, or incorrect item, please contact us within 7 days of delivery. We will replace the item or issue a refund at no extra cost.
• Please provide your order number and a clear photo of the item when contacting us.
• Change-of-mind returns are accepted within 7 days of delivery, provided the item is unused and in its original condition and packaging. Return shipping charges for change-of-mind returns are paid by the customer.
• Items that have been opened or used, purchased on clearance, or personalised cannot be returned or exchanged.

Refunds
• Approved refunds are processed within 7–10 working days after we receive the returned item. Refunds are issued through the original payment method or bank transfer.
• For Cash on Delivery orders, refunds are made through bank transfer, JazzCash, or Easypaisa.

Contact
Have a question about your order?
Contact us at info@babussalam.pk or WhatsApp us at +92 305 4411666, Monday to Saturday, 10:00 AM to 6:00 PM.